Ordering and Payment AlterYears accepts payment via check or money order in U.S. funds only, or via MasterCard, Visa, or Discover. We regret that we cannot ship C.O.D. Purchase orders are accepted from schools and government agencies only, and are due upon receipt. Returned checks are subject to a $25.00 returned check fee and may be referred to a collection agency.

Placing an Order You may place an order: 1) by mail to AlterYears, PO Box 98, Rosemead, CA 91770 2) by fax at 626-569-9909 (24 hours) 3) online using this site. 4) Email: Store: sales@AlterYears.com (No rushes or expresses by e-mail)  Please put contact information in your e-mails so we can contact you by phone or mail. In your messages, please don't forget to leave your first and last name, and your email address! We can't get back to you without this information! 5) by phone to a real person (Monday - Friday 10:00am-5:00pm PST) at (626) 569-9919 6) by answering machine on Sundays and Mondays. Please note: we have limited staff on Saturdays, you may get the machine. Please note the times given are Pacific Standard Time. AlterYears is located on the West Coast, just east of Los Angeles in San Gabriel, California.

Pricing Prices may change during a catalog year. Items will be shipped at the new price or backordered until payment is due or the order cancelled. All prices are subject to change without notice.

Shipping and Backorders All items are subject to prior sale and back order. Orders will usually ship within four weeks via U.S. Mail or FedEx. Back ordered items may take longer than 30 days to ship. While we try to keep our stock current, sometimes we will have to back order or make a special order for specific sizes. Backorders with balances due will not be shipped until the balance due is received.  SEE SHIPPING INFO PAGE FOR DETAILS

Rush Orders If you need your merchandise quicker than four weeks, we offer Rush or Express shipping for an extra charge. PLEASE CALL FOR RUSH OR EXPRESS.  Subject to merchandise availability, we can do Priority Mail or 2nd day Air FedEx  (Rush) which ship out within 4 business days and then takes two days to reach you, or Express Mail or Overnight FedEx  (Express) within the continental USA which ships the same day if orders are received before noon. See Shipping Info pagel for Rush/Express shipping charges. Note: at this time, we do not recommend rushes be sent to us by E-mail.

Adjustments Refunds for less than $5.00 will be issued as AlterYears credit memos, good on any future AlterYears order. Refunds for over $5.00 will be paid by check.

Return Policy If we made an error , we'll do everything we can to fix it! Write/fax/call us and get a return authorization number. We will exchange the item for the correct one or issue a refund, including your return shipping costs. We must have a return number to process your refund/exchange! If the item is not what you wanted , certain items can be returned or exchanged. Call/write us for a return authorization number for your item. All returns/exchanges must have a return authorization number or they will be subject to a 15% restocking fee. All merchandise must be received in original condition. Corset stays: may be exchanged for different lengths if you include the return shipping costs. Stays may be returned with authorization. Books: may be returned if in original condition. They may be exchanged if you include shipping. Patterns: may be exchanged but not returned. They must be in original condition. Include shipping. Cut items: (those ordered by the yard) may not be returned or exchanged. Custom orders: may not be returned. Other supplies: please contact us, it varies by item. Wholesale Pricing: The prices in the catalog are the same for everyone. We do offer quantity discounts on certain items for large purchases. Please contact us for details on the items you need. If you live in California and hold a valid California resale license, let us know so we can send you the form for non-taxable sales. Distributorships: We offer distributorships on the AlterYears line of patterns to qualified vendors. Contact us for details.